Access Guide
Assisted Travel Contact Information
- Call:- 0343 222 2000 (TfL call charges).
- Open 08:00-20:00 every day (except Christmas Day).
- For further information please click here.
Opening Times (Ticket Office)
- Monday 06:30 - 20:55.
- Tuesday 06:30 - 20:55.
- Wednesday 06:30 - 20:55.
- Thursday 06:30 - 20:55.
- Friday 06:30 - 20:55.
- Saturday 06:30 - 20:55.
- Sunday 07:45 - 20:55.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Lion Road.
- The car park is located in Lion Road.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue on Station Approach.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
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Ramp/Slope
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- The ramp/slope is located leading up to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to the right of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is not a/are not handrail(s) at the step(s).
Reception (Ticket Office)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20:00 - 06:30.
- There is a ticket office.
- The ticket office is located beyond the main entrance.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are Transport for London.
- The train companies that operate within this station include:.
- Please click here for access information for Transport for London.
- There is not a taxi rank at the station.
- Shops and services within the station include a café.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Level Change (Access to Platforms 1 and 2)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located beyond the ticket office.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Platform 1)
- There is a lift for public use.
- The lift is located to the right, beyond the ticket office.
- The lift is a standard lift.
- The floors which are accessible by this lift are ground to platform 1.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 19m (20yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 120cm x 130cm (3ft 11in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Lift (Platform 2)
- The lift is located opposite the stairs for platform 2.
- The lift is a standard lift.
- The floors which are accessible by this lift are ground to platform 2.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 35m (38yd 10in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 120cm x 130cm (3ft 11in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- Staff are trained to take Type Talk calls.