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Domestic Arrivals and Baggage Reclaim

Inverness Airport, Inverness, Scotland, IV2 7JB

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Access Guide

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Getting Here

  • By Road View
    • The airport is situated a 15 minute drive from the city centre via the A96 and B9039 as signposted.
      For SatNav please use the postcode IV2 7JB.
    • There is a drop off zone for all passengers within the Short Stay Car Park closest to the terminal.
      Car parking is free for the first 10 minutes to allow time to drop off passengers.
      The Short Stay Car Park and Blue Badge Parking is directly in front of the Terminal Building.
      Blue Badge holders may use this car park for long stay parking at normal long stay parking rates.
      Long Stay Parking is a 5 minute walk (800m) from the Terminal Building via a service road.
      There is also an overflow car park available for short and long stay parking.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Stagecoach operates the Jet Bus Service to Inverness Airport with up to a 30 minute service between the City of Inverness and the airport and up to an hourly service from the airport to Nairn.
      Buses run more frequently at peak times of the day.
      Please check current timetables before travel and on arrival contact the information desk for assistance with bus timings for your onward journey.
      If travelling by bus from Inverness Airport, passengers should get off at Academy Street by the Eastgate Shopping Centre for access to Inverness inter city train station.
    • For more information on bus times to Inverness and Nairn please click here (opens new tab).
  • By Train View
  • Useful Links View
  • Comments View
    • There is a taxi rank immediately outside the Terminal Building by the Premium Parking Car Park 1.

Getting Help and Assistance

  • For more information on getting help and assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and walking sticks.
  • To obtain mobility aids please contact the Special Assistance Team at the Information Desk.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is in the Changing Place, to the right as you enter the Departures entrance.
  • Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight.
    This booking should be made with the your airline carrier, tour operator or travel agent.
    If this information is not made available within these time frames assistance may be limited or delayed.
    Carriage by the airline may also be denied.
    Best efforts will be made at all times to accommodate late bookings for assistance.
    Contact the Information Desk in the main terminal building for further information.
  • On arrival at the airport there are two special assistance call points located in the Short Stay Premium Car Park 1 by the drop off zone, one by the taxi rank and one by the bus stop, with designated shelters adjacent.
    Assistance is then provided at all points from the call point through embarkation onto the aircraft.
  • The information desk is located on the right as you enter the main building via the Departures Entrance. The special assistance waiting area is to the left of the Information Desk.
  • Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.

Ambulift

  • The ambulift is used for passengers who are unable to board or disembark the aircraft via steps or Aviramp
  • The ambulift transports passengers from the terminal to the aircraft door and vice versa.
  • There is a lift which is located at the rear of the vehicle.
  • The lift is 233cm wide by 160cm deep.
  • The lift is operated by a member of staff.
  • There is fixed seating and space for wheelchair users.
  • Narrow wheelchairs are available to transfer passengers onto and off the aircraft.
  • The ambulift is raised up to the airplane doors, where the passengers are moved onto or off the airplane via an extending bridge.
  • The bridge is 76cm wide.
  • The accessibility of the individual aeroplane varies depending on the provider.
  • Please contact your airline company prior to booking for more information.
  • For more information on assistance at the airport contact the assistance team at Inverness Airport.
  • For the Passenger Assistance guide please click here.

Domestic Arrivals to Arrivals Hall

  • Exit from the aircraft is by Ambulift or by steps and on foot to the Domestic Arrivals Walkway.
  • After being directed by staff to the apron, follow the signs for Domestic Arrivals.
  • The route to the Arrivals Hall is approximately 100m from the apron and is step free.
  • Take the covered walkway that bypasses the International Arrivals Building. Follow the covered walkway around to the left, all the way to the Domestic Arrivals entrance.
  • The walkway is level for its full length.
  • Enter the Main Terminal - Arrivals Hall.
  • The luggage carousel is on the left as you enter.
  • For more information about the Arrivals Hall please click here.

Outside Access (Arrivals Security Door)

  • Entrance View
    • This information is for the entrance located at the rear of the Arrivals building at the end of the covered walkway.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'NO RETURN PAST THIS POINT'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 144cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.

Getting Around (Domestic Arrivals and Baggage Reclaim)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The Safe Place is located within the Changing Place in the Arrivals Hall. Please contact the Information Desk for more information.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View

Baggage Carousel

  • There is 1 domestic baggage reclaim carousel located in the Arrivals Hall.
  • There is level access to the carousel.
  • The height of the carousel is 44cm.
  • Fixed seats without armrests are available.
  • A member of staff is available to assist with luggage.

Changing Places (Check-in Hall - Left Hand Transfer)

  • Location and Access View
    • The facility is located in the Check-In Hall to the right as you enter.
    • The facility is approximately 20m (21yd 2ft) from the Departures entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is good.
    • You do not need a key for the facility.
    • The key is not a radar key.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is Braille, pictorial and written text signage on or near the door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The door has a horizontal grab rail.
    • The width of the door is 87cm (2ft 10in).
    • The dimensions of the facility are 389cm x 379cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 43cm (1ft 5in).
    • The transfer space on the left as you face the toilet is 200cm (6ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 80cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is not an emergency alarm for the toilet.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 170cm (5ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 87cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary, clinical waste, general waste (with lid) and nappy/incontinence items bin disposal units.
    • There is not an emergency alarm for the facility.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in the Check-in Hall.

Standard Toilet(s) (Arrivals Hall)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the Arrivals Hall.
    • The female and male toilets are approximately 20m (21yd 2ft) from the arrivals entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
    • There is a/are similar standard toilet(s) available.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female toilet facilities.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • The baby change is in a narrow cubicle within the female toilet facilities.