You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a shopping centre with cafés, stalls, national chains, independent local retailers and a market hall.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Multi-Storey Car Park). Skip to the next section.

Parking (Multi-Storey Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking in non-Blue Badge bays is free for up to 3 hours for Blue Badge holders, parking in Blue Badge bays is unlimited. For information on parking fees please click here (opens in new tab).
  • The car park is located on Stockton Street, at the south side of the shopping mall.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 351cm x 602cm (11ft 6in x 19ft 9in).
  • The nearest Blue Badge bay is 11m (12yd 1in) from the multi-storey car park lift.
  • The furthest Blue Badge bay is 19m (20yd 2ft) from the multi-storey car park lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge bays are located on Level 1.

You are on Level Change (Multi-Storey Car Park Levels 2 and 4). Skip to the next section.

Level Change (Multi-Storey Car Park Levels 2 and 4)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you exit the multi-storey car park lift, leading from Levels 1 to 2 and Levels 3 to 4.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Parking (Eastside Car Park). Skip to the next section.

Parking (Eastside Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking in non-Blue Badge bays is free for up to 3 hours for Blue Badge holders, parking in Blue Badge bays is unlimited. For information on parking fees please click here (opens in new tab).
  • The car park is located off Stockton Street, on the east side of the shopping mall, to the right and left of the Stockton Street entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 362cm x 600cm (11ft 11in x 19ft 8in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the East Mall entrance.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the East Mall entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • 4 of the Blue Badge bays are chained off and marked as designated for Shopmobility customers.

You are on Parking (Open Market Car Park). Skip to the next section.

Parking (Open Market Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking in non-Blue Badge bays is free for up to 3 hours for Blue Badge holders, parking in Blue Badge bays is unlimited. For information on parking fees please click here (opens in new tab).
  • The car park is located at the north east corner of the shopping centre, off Victoria Road and Market Place.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 600cm (11ft 6in x 19ft 8in).
  • The nearest Blue Badge bay is 40m (43yd 2ft) from the Market Walk entrance.
  • The furthest Blue Badge bay is 43m (47yd 1in) from the Market Walk entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Basement Car Park). Skip to the next section.

Parking (Basement Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking in non-Blue Badge bays is free for up to 3 hours for Blue Badge holders, parking in Blue Badge bays is unlimited. For information on parking fees please click here (opens in new tab).
  • The car park is located beneath the shopping mall, off Villiers Street.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 9 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 493cm x 460cm (16ft 2in x 15ft 1in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the basement car park entrance.
  • The furthest Blue Badge bay is 57m (62yd 1ft) from the basement car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 190cm (6ft 3in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the basement car park entrance.

You are on Parking (Park Road Car Park). Skip to the next section.

Parking (Park Road Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking in non-Blue Badge bays is free for up to 3 hours for Blue Badge holders, parking in Blue Badge bays is unlimited. For information on parking fees please click here (opens in new tab).
  • The car park is located at the south west corner of the building, off Park Road and Villiers Street.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 359cm x 595cm (11ft 9in x 19ft 6in).
  • The nearest Blue Badge bay is 29m (31yd 2ft) from the Park Road entrance.
  • The furthest Blue Badge bay is 50m (54yd 2ft) from the Park Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Victoria Road Entrance). Skip to the next section.

Outside Access (Victoria Road Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Victoria Road.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (East Mall Entrance). Skip to the next section.

Outside Access (East Mall Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Stockton Road.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 81cm.

You are on Outside Access (Shopmobility Entrance). Skip to the next section.

Outside Access (Shopmobility Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located off Stockton Road, on the pathway leading to the East Mall entrance.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 89cm.

You are on Outside Access (Park Road Entrance). Skip to the next section.

Outside Access (Park Road Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located off Park Road.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 81cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance, leading from the Park Road car park.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front and to the right as you face the entrance, leading from Park Road.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The automatic door is push pad to exit.
  • The height of the push pad is 108cm.

You are on Outside Access (Basement Car Park Entrance). Skip to the next section.

Outside Access (Basement Car Park Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located in the basement car park.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 143cm.
• Ramp/Slope View
  • The ramp/slope is located to the left beyond the entrance, leading to the West Mall.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead after the second set of doors, leading to the West Mall.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • This level change is used to access the West Mall toilets from within the shopping centre.

You are on Outside Access (Princess Anne Walk Entrance). Skip to the next section.

Outside Access (Princess Anne Walk Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located off Victoria Road and Victory Square.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance from Victoria Road.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Step(s) View
  • The step(s) is/are located leading to the entrance from Victory Square.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • There is a push pad to exit.
  • The height of the push pad is 109cm.

You are on Outside Access (Victoria Walk Entrance). Skip to the next section.

Outside Access (Victoria Walk Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located off Victory Square, on the upper level.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 81cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • The automatic door is push pad to exit.
  • The height of the push pad is 108cm.

You are on Outside Access (Market Walk Entrance). Skip to the next section.

Outside Access (Market Walk Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the west side of the building, on the upper level.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading to the entrance from the Open Market car park to the left, and the York Place entrance to the right.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are in the centre.
• Comments View
  • There ramp has a handrail on the right going up leading from the Open Market car park entrance.
  • The steep ramp can be avoided by using the slight ramp from Victory Square and proceeding around the building to the entrance.
  • There is an additional slight ramp with handrails to the centre between the 2 sets of doors (shown in photographs 7 and 8).

You are on Level Change (Approach from York Road). Skip to the next section.

Level Change (Approach from York Road)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from York Road to the upper concourse area, the York Place entrance and the Market Hall entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Market Hall Entrance). Skip to the next section.

Outside Access (Market Hall Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the upper level, off York Street.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.

You are on Outside Access (York Place Entrance). Skip to the next section.

Outside Access (York Place Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located off York Road, above the basement car park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played throughout the shopping centre.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (North Mall). Skip to the next section.

Level Change (North Mall)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on North Mall.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Shopmobility. Skip to the next section.

Shopmobility

• Manual wheelchairs are available.
• Powered wheelchairs are available.
• Powered scooters are available.
• Equipment does not have to be booked in advance.
• There is a hire charge.

Collapse all Expand all

• Comments View
  • There is a hearing assistance system in Shopmobility.
  • The hearing assistance system is a fixed hearing loop.

You are on Play Area. Skip to the next section.

Play Area

• The play area is located on the ground floor, on the right hand side of Victoria Mall as you enter the shopping centre via the Victoria Mall entrance.
• The play area is 20m from the Victoria Mall entrance.
• There are seats in the play area.
• The seats do not have armrests.
• There are a variety of toys and games in the play area for different age groups.

You are on Other Floors (Multi-Storey Car Park). Skip to the next section.

Other Floors (Multi-Storey Car Park)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1 and 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Other Floors (Central Square). Skip to the next section.

Other Floors (Central Square)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are medium.
• Comments View
  • These escalators are used for going up only.

You are on Other Floors (York Place). Skip to the next section.

Other Floors (York Place)

Collapse all Expand all

• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are medium.

You are on Lift (Multi-Storey Car Park Lift). Skip to the next section.

Lift (Multi-Storey Car Park Lift)

• There is a lift for public use.
• The lift is located in the multi-storey car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 3.
• The lift is approximately 145m (158yd 1ft) from the Princess Anne Walk entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 199cm x 169cm (6ft 6in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • This lift gives level access direct to the lower level of the shopping centre and acts as an entrance from the Multi-Storey Car Park into the shopping centre.
  • There are 3 identical lifts.
  • The lift call buttons will call the lift on the closest level.

You are on Lift (Central Square Lift). Skip to the next section.

Lift (Central Square Lift)

• There is a lift for public use.
• The lift is located ahead as you enter via the Princess Anne Walk entrance, in the Central Square.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The lift is approximately 38m (41yd 1ft) from the Princess Anne Walk entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 118cm (3ft 10in).
• The dimensions of the lift are 161cm x 194cm (5ft 3in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (York Place Lift). Skip to the next section.

Lift (York Place Lift)

• There is a lift for public use.
• The lift is located to the rear right of the building as you enter via the Princess Anne Walk entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The lift is approximately 76m (83yd 4in) from the Princess Anne Walk entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 175cm x 190cm (5ft 9in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Accessible Toilet (West Mall). Skip to the next section.

Accessible Toilet (West Mall)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, Braille, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 131m (143yd 9in) from the Princess Anne Walk entrance.
  • This accessible toilet is located on the ground floor, to the rear right of the building as you enter via the Princess Anne Walk entrance.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 183cm x 201cm (6ft x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 124cm (4ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (South Mall). Skip to the next section.

Accessible Toilet (South Mall)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 165m (180yd 1ft) from the Princess Anne Walk entrance.
  • This accessible toilet is located on the ground floor, to the rear left of the building as you enter via the Princess Anne Walk entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 142cm x 179cm (4ft 8in x 5ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste, sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (West Mall). Skip to the next section.

Standard Toilet(s) (West Mall)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the ground floor, to the rear right of the building as you enter via the Princess Anne Walk entrance.
  • The female toilet(s) is/are approximately 128m (139yd 2ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor, to the rear right of the building as you enter via the Princess Anne Walk entrance.
  • The male toilet(s) is/are approximately 132m (144yd 1ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are medium.

You are on Standard Toilet(s) (South Mall). Skip to the next section.

Standard Toilet(s) (South Mall)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the ground floor, to the rear left of the building as you enter via the Princess Anne Walk entrance.
  • The female toilet(s) is/are approximately 172m (188yd 4in) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor, to the rear left of the building as you enter via the Princess Anne Walk entrance.
  • The male toilet(s) is/are approximately 165m (180yd 1ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard female toilets.
  • The height of the baby change table once extended is 78cm (2ft 7in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s) (Family Toilet). Skip to the next section.

Standard Toilet(s) (Family Toilet)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor, to the rear left of the building as you enter via the Princess Anne Walk entrance, in the multi-storey car park lift foyer area.
  • The shared toilet(s) is/are approximately 148m (161yd 2ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the Family Toilet cubicle.
  • The height of the baby change table once extended is 89cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • A keycode is required for access to this toilet.
  • There is a notice on the door providing customers with information on how to obtain the keycode.

You are on Parent and Baby Room (Babyfeeding Room West Mall). Skip to the next section.

Parent and Baby Room (Babyfeeding Room West Mall)

• There is a parent and baby room for public use.
• The parent and baby room is located on the ground floor, to the rear right of the building, in the corridor leading off the West Mall to the West Mall toilets.
• The parent and baby room is approximately 110m from the Princess Anne Walk entrance.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 84cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• The lighting levels are good.

You are on Parent and Baby Room (Breastfeeding and Baby Change Room South Mall). Skip to the next section.

Parent and Baby Room (Breastfeeding and Baby Change Room South Mall)

• There is a parent and baby room for public use.
• The parent and baby room is located towards the rear left of the building, off the South Mall, in the corridor leading from to the South Mall toilets.
• The parent and baby room is approximately 159m from the Princess Anne Walk entrance.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is twist/turn.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • A keycode is required for access to this room.
  • There is a notice on the door with instructions on how to obtain the keycode.
  • The height of the keypad is 110cm.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

You are on Access Guides Available For (Middleton Grange Shopping Centre). Skip to the next section.

Access Guides Available For (Middleton Grange Shopping Centre)

Collapse all Expand all

• Shopping View
  • Alice House Hospice - To view the access guide please click here (new tab).
  • Bonnie Babies - To view the access guide please click here (new tab).
  • Brighthouse - To view the access guide please click here (new tab).
  • British Heart Foundation - To view the access guide please click here (new tab).
  • British Heart Foundation Furniture & Electrical - To view the access guide please click here (new tab).
  • Catcote Metro - To view the access guide please click here (new tab).
  • CeX - To view the access guide please click here (new tab).
  • Dawson and Sanderson Travel Agents - To view the access guide please click here (new tab).
  • Deichmann - To view the access guide please click here (new tab).
  • EE - To view the access guide please click here (new tab).
  • Eurochange - To view the access guide please click here (new tab).
  • Forces Support - To view the access guide please click here (new tab).
  • Furniture Express - To view the access guide please click here (new tab).
  • Greggs - To view the access guide please click here (new tab).
  • H.Samuel - To view the access guide please click here (new tab).
  • Healthways Chemist - To view the access guide please click here (new tab).
  • Heron Foods - To view the access guide please click here (new tab).
  • Holland & Barrett - To view the access guide please click here (new tab).
  • Home Bargains - To view the access guide please click here (new tab).
  • Homefair Blinds - To view the access guide please click here (new tab).
  • Iceland - To view the access guide please click here (new tab).
  • JD - To view the access guide please click here (new tab).
  • Market Cross Jewellers - To view the access guide please click here (new tab).
  • O2 - To view the access guide please click here (new tab).
  • Pandora - To view the access guide please click here (new tab).
  • Peacocks - To view the access guide please click here (new tab).
  • Post Office - To view the access guide please click here (new tab).
  • Poundland - To view the access guide please click here (new tab).
  • River Island - To view the access guide please click here (new tab).
  • Scrivens - To view the access guide please click here (new tab).
  • Shelter - To view the access guide please click here (new tab).
  • Shoe Zone - To view the access guide please click here (new tab).
  • Specsavers - To view the access guide please click here (new tab).
  • Sports Direct - To view the access guide please click here (new tab).
  • Sue Ryder - To view the access guide please click here (new tab).
  • Supercuts - To view the access guide please click here (new tab).
  • The Entertainer - To view the access guide please click here (new tab).
  • The Works - To view the access guide please click here (new tab).
  • Thomas Cook - To view the access guide please click here (new tab).
  • Three. - To view the access guide please click here (new tab).
• Eating and Drinking View
  • The Galleries Coffee Shop - To view the access guide please click here (new tab).
• Other Services View
  • TUI - To view the access guide please click here (new tab).
  • Vape Solutions - To view the access guide please click here (new tab).
  • Vodafone - To view the access guide please click here (new tab).
  • Warren James - To view the access guide please click here (new tab).
  • WHSmith - To view the DisabledGo access guide please click here (new tab).
  • Wilko - To view the access guide please click here (new tab).
  • Yorkshire Linen Company - To view the access guide please click here (new tab).