Access Guide
Introduction
- Services / facilities within the building include 53 en suite rooms, a bar, restaurant, spa and swimming pool.
- Related link The Oak Bar & Restaurant.
- Https://www.accessable.co.uk/guernsey/access-guides/oak-bar-restaurant
- Related link Mulberry Health Suite.
- Https://www.accessable.co.uk/guernsey/access-guides/oak-bar-restaurant
-
Comments
View
- Once a country mansion, the main part of Les Rocquettes hotel was built in 1755.
Opening Times (Hotel)
- Reception is staffed 24 hours per day.
Opening Times (The Oak Bar)
- Monday 11:45 - 21:00.
- Tuesday 11:45 - 21:00.
- Wednesday 11:45 - 21:00.
- Thursday 11:45 - 21:00.
- Friday 11:45 - 21:00.
- Saturday 11:45 - 21:00.
- Sunday 11:45 - 21:00.
Opening Times (The Oak Restaurant)
- Monday 07:30 - 09:30.
- Monday 18:30 - 21:30.
- Tuesday 07:30 - 09:30.
- Tuesday 18:30 - 21:30.
- Wednesday 07:30 - 09:30.
- Wednesday 18:30 - 21:30.
- Thursday 07:30 - 09:30.
- Thursday 18:30 - 21:30.
- Friday 07:30 - 09:30.
- Friday 18:30 - 21:30.
- Saturday 07:30 - 09:30.
- Saturday 18:30 - 21:30.
- Sunday 07:30 - 09:30.
- Sunday 18:30 - 21:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- There is an intercom.
- The height of the intercom is 147cm (4ft 10in).
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 154cm (5ft 1in).
-
Second set of doors
View
- There is a second set of doors.
- The door(s) open(s) automatically.
- The width of the door opening is 124cm (4ft 1in).
Level Change (Main Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading up to the entrance.
- There is/are 3 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Outside Access (Accessible Entrance)
- This information is for the entrance located to the left of the main entrance.
- There is level access into the venue.
- The main door(s) open(s) both ways.
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 80cm (2ft 7in).
-
Second set of doors
View
- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open(s) both ways.
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 90cm (2ft 11in).
-
Comments
View
- This entrance gives access to the bar area.
- To reach recepton from this entrance there are 6 steps or a lift.
Reception
- The desk/counter is 23m (25yd 6in) from the accessible entrance.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
-
Comments
View
- There is seating in the reception area.
- Some of the seats have armrests on both sides.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- The lighting levels are varied.
Level Change (Ground Floor)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading from the bar to reception area.
- There is / are 6 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
Other Floors (Main Building)
-
Steps
View
- The floors which are accessible by stairs are 0, 1, 2, 3, 4 and 5.
- There are 11 steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is not a landing.
- The lighting levels are medium.
Other Floors (Annexe)
-
Steps
View
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting levels are medium.
-
Comments
View
- These floors are accessible by the lift.
Lift
- There is a lift for public use.
- The lift is located to the right when entering the accessible entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are 0, 1, 2, 3, 4 and 5.
- Wall mounted information boards are not provided at lift landings.
- There are manual, heavy, single doors to access the lift lobby on all floors.
- The lift is approximately 15m (16yd 1ft) from the accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Eating and Drinking (Hotel Bar)
- The following information is for the bar.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests.
- The nearest table is 6m (6yd 1ft) from the accessible entrance.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 100cm (3ft 3in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Drinking straws are available.
- Children are welcomed in the bar area.
Room (Room 103)
-
General Information
View
- The Tourist Board rating is 3* Hotel.
- There are 53 rooms in total.
- There are 0 standard ground floor rooms.
- There are 50 standard rooms on other floors.
-
Accessible Rooms
View
- There are accessible ensuite facilities.
- There is / are 3 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
-
Location and Access
View
- The accessible room viewed is 19m (20yd 2ft) from the lift.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
-
Accessible Room
View
- The room number or room name viewed was 103.
- The width of the door is 77cm.
- The height of the bed is 71cm.
- The measurement between the bed base and floor is 4cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
-
Accessible Ensuite
View
- The width of the door to the ensuite is 88cm (2ft 11in).
- The door opens outwards.
- The door weight is heavy.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 147cm x 173cm (4ft 10in x 5ft 8in).
- There is not a lateral transfer space.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 78cm (2ft 7in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
-
Bath and Shower
View
- There is not a bath.
-
Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- There is no shower seat.
- There are not handrails available for the shower.
-
Signage, colour contrast and lighting in accessible rooms
View
- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are medium.
-
Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is fair.
- The colour contrast between the drop down rails and wall is fair.
- The colour contrast between the grab rails and wall is good.
- Lighting levels are medium.
-
Auxiliary Aids - General
View
- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) Teletext/subtitles.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 3.
-
Ground Floor Standard Rooms
View
- There are not standard rooms on the ground floor.
-
Standard Rooms on Other Floors
View
- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
-
Comments
View
- There is a horizontal grab rail in the shower area.
- There is a dropdown rail next to the toilet on the left.
Level Change (Hotel to The Oak Bar & Restaurant)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right of reception.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp or slope is 135cm (4ft 5in).
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 16m (17yd 1ft) from the accessible entrance.
- The accessible toilet is located off the bar.
- There is level access to the accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 150cm x 202cm (4ft 11in x 6ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm in the cubicle.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
-
Comments
View
- This is an ambulant toilet.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female Toilet(s)
View
- The female toilets are located off the bar area.
- The female toilets are 10m (10yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- This is by lift.
- Lighting levels are medium.
-
Access to Standard Male Toilet(s)
View
- The male toilets are located off the bar area.
- The male toilets are 8m (8yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- This is by lift.
- Lighting levels are medium.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- A member of staff trained in BSL skills is not normally on duty.