Access Guide
Getting to the Resorts World Arena
Outer Walkway(s)
- The surface of the outer concourse varies between tarmac and concrete tiles.
Bollards are located on the approach to the venue from the car park.
The width between bollards is 118cm.
There are some very slight slopes in places along the Outer Walkways.
There is step free access along the walkways.
There are information/signage posts located along the walkway.
There is car park shuttle bus drop off point on the walk way opposite the lake. - For more information on the Forum Live please click here (opens new tab)
For more information on the Westside Concourse please click here (opens new tab)
For more information on the Lakeside Concourse please click here (opens new tab). - Clear directional signage is provided.
- There is an arena plan/map on the walkway(s).
- There is a steward/member of staff available for assistance on event days.
- For more information on Air Restaurant Hospitality please click here - (new tab).
- For more information on Lakeside Lounge Hospitality please click here - (new tab).
- For more information on Showdeck Hospitality please click here - (new tab).
- For more information on Tower Deck Hospitality please click here - (new tab).
Outside Access (Lakeside Hospitality Suite Main Entrance)
-
Entrance
View
- This information is for the entrance located to the side of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Lakeside Hospitality Entrance'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
- There is a slope with a very easy incline.
Entrance (Arena Internal Entrance)
-
Entrance
View
- This information is for the entrance located in the Lakeside Hospitality entrance reception area.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 176cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 176cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is not a member of staff available for assistance at this entrance.
Reception (Lakeside Reception)
-
Reception
View
- The reception point is located to the right as you enter the Lakeside Hospitality entrance.
- The reception point is approximately 3m (3yd 10in) from the Lakeside Hospitality entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is 92cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet.
-
Reception Seating Area
View
- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
Counter (Cloakroom)
-
Counter
View
- The counter is located to the left as you enter the Lakeside Hospitality entrance.
- The counter is approximately 8m (8yd 2ft) from the Lakeside Hospitality entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are low to moderate.
- The height of the counter is 92cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
- The type of flooring in this area is carpet.
-
Seating Area
View
- There is a seating area close to the counter.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
Hospitality, Lounges and Boxes
- Lounges, bars and restaurants are located within this hospitality area.
- This hospitality area is located over 3 floors.
- Ground floor - Air Restaurant.
- First floor - Lakeside Lounge.
- Second floor - Showdeck.
- There is step free access throughout all areas of hospitality.
- Flooring throughout hospitality areas varies between carpet, wood flooring and vinyl.
- Lighting levels throughout hospitality areas vary.
- A member of staff is available within hospitality to provide assistance.
- There is a/are designated seating area(s) within the hospitality area.
- The designated seating area(s) is/are located in the Showdeck.
- There is step free access to the designated seating area(s).
Other Floors (Lakeside Reception Entrance)
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the Lakeside Hospitality entrance reception area.
- The stairs are approximately 11m from the Lakeside Hospitality entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift (Lakeside Reception Entrance)
- There is a lift for public use.
- The lift is located in the Lakeside Hospitality reception area.
- The lift is clearly visible from the entrance.
- The lift is approximately 9m (9yd 2ft) from the Lakeside Hospitality entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
Accessible Toilet
- Accessible toilets are available within the Air Restaurant and Lakeside Lounge.
Standard Toilets
- Standard toilets are available within the Air Restaurant and Lakeside Lounge.