Access Guide
Introduction
- Services / facilities within the building include Mahony Hall, The Theatre, The Space and a Cafe Bar.
- Visitors requiring a headset for the infra-red sound enhancement system are asked to mention this when booking tickets.
Opening Times
- Monday 10:00 - 18:00.
- Tuesday 10:00 - 18:00.
- Wednesday 10:00 - 18:00.
- Thursday 10:00 - 18:00.
- Friday 10:00 - 18:00.
- Saturday 10:00 - 18:00.
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Comments
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- These are the standard opening times for Box Office.
- Please contact the Cafe for specific opening times.
- On performance days, both also open 2 hours before the performance starts, and close 30 minutes after the start of the performance.
- The cafe bar also opens during intervals..
Location
- The venue is situated within the centre of the campus.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Drumcondra.
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
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Venue Car Park
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- The car park is opposite the main entrance.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
- The nearest designated bay is 91m (100yd) from the main entrance.
- The furthest designated bay is 103m (113yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 205.
- There is a designated drop off point.
- The drop off point is located to the right of the venue as you face it.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
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Comments
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- The details here are for Dublin City University Campus Car Park 1, located opposite the venue.
- Visitors to the Helix can use this car park.
- €4 exit passes are also available for convenience. This will help to avoid queues at the pay machine on a busy night.
- There is an underpass leading from level 0 of the car park to a lift leading up to the entrance.
Lift (Car Park Lift)
- There is a lift for public use.
- The lift is located in the foyer of the car park building.
- The lift is a standard lift.
- The floors which are accessible by this lift are levels 0-1A-2A-3A-4A-5A.
- The lift is 24m (26yd) from nearest designated bay.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 146cm x 133cm (4ft 9in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do not have tactile markings.
- The controls for the lift are within reach for a wheelchair user.
- The lighting level in the lift is low.
Level Change (Underpass Ramp)
- There is a ramp or slope to access this service.
- The ramp or slope is located in the underpass between the car park and venue.
- The ramp or slope is permanent.
Lift (Underpass Lift)
- There is a lift for public use.
- The lift is located to the right of the venue as you face it.
- The lift is a standard lift.
- The floors which are accessible by this lift are levels 0-G.
- The lift is 8m (26ft 3in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 100cm x 132cm (3ft 3in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The controls for the lift are within reach for a wheelchair user.
- The lighting level in the lift is medium.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open both ways.
- The doors are single width.
- The doors are heavy.
- The door opening is 93cm (3ft 1in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open both ways.
- The doors are single width.
- The doors are heavy.
- The door opening is 93cm (3ft 1in) wide.
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Comments
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- There are also heavy, double doors, 166 cm wide, available at this entrance. These only open towards you.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
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Comments
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- The ramp has a handrail available on the right hand side going up for most of it.
Reception (Box Office)
- The reception desk is 17m (19yd) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are medium.
- The desk does not have a lowered section.
- There is a hearing assistance system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is infrared.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played in the cafe bar area.
- Lighting levels are adjustable.
- Motorised scooters are welcomed in public parts of the venue.
- Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The lighting level is medium.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Lift
- There is a lift for public use.
- The lift is located on the left hand side of the foyer as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3.
- The lift is 30m (33yd) from main entrance.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 94cm x 141cm (3ft 1in x 4ft 8in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is medium.
Reception (Cloak Room)
- The reception desk is 53m (58yd) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- Lighting levels are medium.
- The desk does not have a lowered section.
- There is not a hearing assistance system.
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Comments
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- The cloak room is located on the 1st floor, on the far site of the foyer from the lift.
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Eating and Drinking (Cafe/Bar)
- The following information is for the cafe/bar.
- The bar does serve food.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 11m (12yd) from the main entrance.
- The distance between the floor and the lowest table is 44cm (1ft 5in).
- The distance between the floor and the highest table is 70cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is light snacks and sandwiches.
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Comments
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- The cafe bar is located in the ground floor foyer, to the left as you enter.
- There is also a bar on the 2nd floor, which is open during performances,
- Pre-ordered interval drinks are normally set out on tables on the 1st floor, but can be set out on the ground floor if requested.
Theatre (Mahony Hall)
- There are designated spaces for wheelchair users.
- Designated seating is located the stalls and on the balcony.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit beside you.
- It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing system is infrared.
- Staff are trained to use the hearing system.
- A deposit is not required for the sound enhancement system.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact the Duty Manager.
- Assistance dogs are allowed in the auditorium.
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Comments
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- Concessions are available on select shows.
- A companion must purchase a ticket.
- There are 6 designated spaces on the ground floor, 3 on each side of the stalls area, and a further 2 on the balcany on the 2nd floor, 1 on each side.
- Seats are removed to create the spaces in the stalls.
- This theatre also has an area to store wheelchairs for patrons who would prefer to transfer to an auditorium seat.
Theatre (The Space)
- There are designated spaces for wheelchair users.
- Designated seating is located the corner to the left as you enter.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit beside you.
- It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing system is infrared.
- Staff are trained to use the hearing system.
- A deposit is not required for the sound enhancement system.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact the Duty Manager.
- Assistance dogs are allowed in the auditorium.
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Comments
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- Concessions are available on select shows.
- A companion must purchase a ticket.
- There is space for 2 wheelchair users in the gap in the seating shown in the photograph.
- This number may vary depending on the type of seating used and the size of the set for the performance.
Theatre (The Theatre)
- There are designated spaces for wheelchair users.
- Designated seating is located the back rows.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit beside you.
- It is 25m (27yd) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing system is infrared.
- Staff are trained to use the hearing system.
- A deposit is not required for the sound enhancement system.
- There is a wheelchair to borrow.
- To borrow a wheelchair,content the Duty Manager.
- Assistance dogs are allowed in the auditorium.
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Comments
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- Concessions are available on select shows.
- A companion must purchase a ticket.
- There are 4 designated spaces on the ground floor, 2 on each side, and a further 2 on the 1st floor, 1 on each side.
- Seats are removed to create spaces on both levels.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 33m (36yd) from the main entrance.
- The accessible toilet is located in the far corner of the foyer from the entrance.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 79cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 130cm x 240cm (4ft 3in x 7ft 10in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- The contrast between the grab rails and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
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Comments
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- Baby Change Facilities
- Baby change facilities are located within the venue.
- The baby change facilities are located in the ground floor adapted toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
- Inside the venue, there is level access to the baby change facility.
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Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located in the far corner of the foyer from the entrance.
- The female and male toilets are 31m (34yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- There are standard toilets available in the same location on all floors.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.
- Plastic cups are available.
- Plastic cutlery is not available.
- Drinking straws are available on request.
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Comments
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- Photograph 1 shows the shop counter, located just inside the main entrance, which sells sweets and snacks on performance days.
- Photograph 2 shows the bar located on the 2nd floor.