You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include One Stop Shop, Citizens Advice Bureau, St Ledger Homes, Council Chambers, Registrar Services, a Multi-Faith Prayer Room, a Changing Places Facility, Accessible and Standard Toilets.
• Related link Civic Building.
• Https://www.accessable.co.uk/doncaster-metropolitan-borough-council/access-guides/civic-building

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Doncaster.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Civic Quarter Car Park.
  • The car park is located on College Road.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 250cm x 600cm (8ft 2in x 19ft 8in).
  • On street Blue Badge parking is located on Waterdale.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
• Comments View
  • There are bollards that contrast with the pavement on the approach to the building.
  • The width at the bollards is 118cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 12m (13yd 4in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • Photograph 3 shows the information points in the reception area to sign in when attending meetings in the building.
  • The height of the screen at these points is 160cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • All the doors in the building are at least 75cm wide.
  • Some of the doors may be difficult to open.

You are on Enquiries - Interview Booths. Skip to the next section.

Enquiries - Interview Booths

• These booths are situated to the right of reception.
• The desks are 75cm high.
• There are chairs without armrests available.
• There are fixed hearing loops available at these desks.
• The hearing loops were tested and working on the day of the surveyors visit (23/02/22).

You are on Computer Enquiry Desks. Skip to the next section.

Computer Enquiry Desks

• These enquiry desks are located at the rear of the reception desk.
• The desks are 76cm high.
• There is clear leg room below the desks to allow for wheelchairs.
• Chairs without armrests are available.
• Photograph 3 show two of the desks that have web cams for use by people who need to use sign language.
• The panels at these desks are higher to allow privacy whilst using the computers.

You are on Pods. Skip to the next section.

Pods

• There are two pods within the main reception area that are available for one to one meetings.

You are on Interview Room. Skip to the next section.

Interview Room

• The room is located at the rear right of the building, approximately 60m from the main entrance
• The door is light and 89cm wide.
• There are similar interview rooms available.

You are on Multi-Faith Prayer Room. Skip to the next section.

Multi-Faith Prayer Room

• The prayer room is located ahead and to the left as you enter.
• The door is light and 89cm wide.
• Entry can be gained by asking a member of staff.

You are on Changing Places (Left and Right Transfer). Skip to the next section.

Changing Places (Left and Right Transfer)

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• Location and Access View
  • The facility is located ahead and to the right as you enter.
  • The facility is approximately 60m (65yd 1ft) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall .
  • There is a high colour contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from reception.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 82cm (2ft 8in).
  • The dimensions of the facility are 546cm x 278cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a low colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 130cm (4ft 3in).
  • The transfer space on the left as you face the toilet is 370cm (12ft 2in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 103cm.
  • The toilet has a backrest.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 50cm (1ft 8in).
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a vertical grab rail for the shower.
  • There is a high colour contrast between the vertical grab rail(s) for the shower and wall.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 117cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 106cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 107cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 106cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is a coat hook.
  • The height of the coat hook is 162cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

You are on Accessible Toilet (Left Transfer). Skip to the next section.

Accessible Toilet (Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the main entrance.
  • This accessible toilet is located to the left of the One Stop Shop booths.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 172cm x 232cm (5ft 8in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead and to the left as you enter.
  • The female and male toilets are approximately 60m (65yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There is a lowered urinal in the male standard toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located at the rear of the building.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.