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Student Gateway

De Montfort University, The Gateway, Leicester, LE2 7DR

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Access Guide

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Introduction

  • Comments View
    • Student Services Centre covers part of the ground and first floors of Gateway House.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 18:30.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 18:30.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The reception is open 09:00 - 17:00 everyday during vacations.

Location

  • The venue is situated within the centre of the campus.
  • This venue is situated in Leicester.
  • The nearest mainline station is Leicester.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the front left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 540cm (11ft 10in x 17ft 9in).
    • Designated parking bays are clearly marked.
    • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
    • The furthest Blue Badge bay is 35m (38yd 10in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • There are a further 12 designated parking bays, including 3 pre-booked visitor spaces, in the additional Gateway House car park at the front right of the building, opposite the Estates Services Building.
    • There are visitor spaces further away in the additional parking opposite the Estates Services Building.
    • Parking is free for DMU Disabled/Temporary Disabled Parking Permit holders and pre-booked visitors.
    • Parking spaces for Blue Badge holders cannot be booked in advance unless an external visitor.

Entrance (Student Gateway Ground Floor)

  • Entrance View
    • This information is for the entrance located to the right of the main foyer.
    • There is step free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is / are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 152cm (4ft 12in).

Reception (Main)

  • The desk/counter is 5m (5yd 1ft) from the Student Services entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are good.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are good.
  • Motorised scooters are welcomed in public parts of the venue.

Counter (Student Finance and Welfare Counter and Visa Queries)

  • The desk is 12m (13yd 4in) from the Student Gateway entrance.
  • Student Finance and Welfare Counter and Visa Queries is located to the left as you enter.
  • The counter is clearly visible from the entrance.
  • There is step free access to this counter.
  • The lighting levels in this area are good.
  • The reception counter is low (76cm or lower).
  • The desk is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.

Counter (Cashier's Office)

  • The desk is 18m (19yd 2ft) from the main entrance.
  • Cashier's Office is located to your left on entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to this counter.
  • The lighting levels in this area are good.
  • The reception counter is high (110cm+).
  • There is a low section of the counter (76cm or below) available.
  • There is not a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
    • The stairs are located to the rear right of the entrance foyer.
    • The stairs are approximately 15m from the main entrance.
    • There are 15+ steps between floors.
    • There are manual, heavy, double doors to access the stairwell from the first floor upwards.
    • The lighting levels are low.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are automatic doors on the ground floor (shown in photographs 3 and 4).
    • The doors are double but only one door opens automatically.

Lift (Large)

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
  • Wall mounted information boards are provided at lift landings.
  • The weight limit for the lift is 1600kg.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 184cm x 180cm (6ft x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does not have a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • Comments View
    • There is another similar lift located next to the one surveyed.

Entrance (Counselling, Mental Health and Wellbeing)

  • Entrance View
    • This information is for the entrance located on the first floor, to the rear right of the large lift.
    • There is step free access at this entrance, via lift.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is / are push pad activated.
    • The door(s) is / are double (with one leaf locked).
    • The width of the door opening is 89cm (2ft 11in).

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is on the ground floor of Gateway House.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.