You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Blackpool.
• The venue is not situated on a road which has a steep gradient.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 450cm (10ft 6in x 14ft 9in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the main entrance.
  • The furthest Blue Badge bay is 6m (6yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• Main Entrance
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 86cm (2ft 10in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 134cm (4ft 5in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 5 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played in lounge and dining areas.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Restaurant Bar Internal (Lancaster Suite). Skip to the next section.

Restaurant Bar Internal (Lancaster Suite)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 4m (4yd 1ft) from the bar entrance.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light snacks.

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• Comments View
  • The Lancaster suite is located ahead and to the left as you enter via the main entrance.

You are on Restaurant Bar Internal (Garden Room). Skip to the next section.

Restaurant Bar Internal (Garden Room)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 3m (3yd 10in) from the restaurant entrance.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional.

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• Comments View
  • The Garden room is loacted to the right as you enter via the main entrance.

You are on Restaurant Bar Internal (Leisure Bar). Skip to the next section.

Restaurant Bar Internal (Leisure Bar)

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is not available from the bar.
• Full table service is available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 6m (6yd 1ft) from the leisure bar entrance.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light snacks.

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• Comments View
  • The leisure bar is located on the lower ground floor.

You are on Restaurant Bar Internal (Promenade Cafe Bar). Skip to the next section.

Restaurant Bar Internal (Promenade Cafe Bar)

• The following information is for the refectory.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 3m (3yd 10in) from the refectory entrance.
• The distance between the floor and the lowest table is 46cm (1ft 6in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot snacks.

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• Comments View
  • The Promenade Cafe Bar is located to the left as you enter via the main entrance.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG, G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1, 2 and 3.
• The lift is approximately 7m (7yd 1ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 145cm x 140cm (4ft 9in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The height of the highest controls is 130cm.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 2*.
  • There are 163 rooms in total.
  • There are 159 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 4 room(s) which has / have accessible ensuite facilities.
• Location and Access View
  • There is level access from an accessible entrance.
  • This is by lift.
• Accessible Room View
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 5cm (2in).
• Accessible Ensuite View
  • The door opens outwards.
  • The dimensions of the accessible ensuite are 80cm x 350cm (2ft 7in x 11ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 71cm (2ft 4in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The height of the sink is 75cm (2ft 6in).
  • The tap type is twist/turn.
  • There is not a functional emergency alarm available in the ensuite.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 56cm (1ft 10in).
  • The tap type is twist/turn.
  • There is a shower over the bath.
  • The shower control type is twist/turn.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • The colour contrast between the walls and floor is high.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Comments View
  • The adapted rooms are located on all floors.
  • The height of the shower control is 50cms.
  • There is a swimming pool.
  • There is a fitness suite.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 2 steps.
• There is a ladder type entrance into the water.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the lower ground floor.
  • The fitness suite is 22m (24yd 2in) from the lift.
  • There is not step free access to the fitness suite.
  • Fitness Suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are single.
  • The doors are heavy.
  • The opening is 78cm wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing loop is not available for induction.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Rocky Gardens Kids Club. Skip to the next section.

Rocky Gardens Kids Club

• The hotel has a Rocky Gardens Kids Club.
• The Rocky Gardens Kids Club is located on the basement level, to the left as you exit the lift.
• The doors to the Rocky Gardens Kids Club are double.
• The doors open towards you (pull).
• The doors are heavy.
• The doors are 162cm wide.
• The kids club has several games arcades and toher other games.

You are on Level Change (First Floor Left). Skip to the next section.

Level Change (First Floor Left)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the far left of the main corridor on the first floor.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.

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• Comments View
  • There is an identical level change in the same location on each floor from the first floor upwards.

You are on Level Change (First Floor Right). Skip to the next section.

Level Change (First Floor Right)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear right of the building on the first floor.
• There is/are 5 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • There is an identical level change in the same location on each floor from the first floor upwards.

You are on Level Change (First Floor Centre). Skip to the next section.

Level Change (First Floor Centre)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the central corridor on the first floor.
• There is/are 5 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • There is an identical level change in the same location on each floor from the first floor upwards.

You are on Level Change (Swimming Pool). Skip to the next section.

Level Change (Swimming Pool)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the lower ground floor leading to the swimming pool / fitness suite.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Level Change (Fitness Suite). Skip to the next section.

Level Change (Fitness Suite)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the doorway to the fitness suite.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 16m (17yd 1ft) from the lift.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located within the swimming pool/fitness suite area.
• There is not level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a deep step.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
  • This accessible toilet is located next to the Lancaster Suite.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 170cm x 150cm (5ft 7in x 4ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located next to the Lancaster Suite.
  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located next to the Lancaster Suite.
  • The male toilet(s) is/are approximately 25m (27yd 1ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.