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Blackpool Zoo

East Park Drive, Blackpool, Lancashire, FY3 8PP

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Access Guide

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Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Layton.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times & Admission Prices

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 595cm (11ft 6in x 19ft 6in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
    • The furthest Blue Badge bay is 72m (78yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located opposite the building, towards the overflow car park.

Outside Access (Main Entrance)

  • This information is for the entrance located leading from the car park to the zoo.
  • There is not level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is permanent.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • Information, first aid and the wheelchair hire centre are available at the reception.
    • There is a mobile hoist available from reception.
    • There is a 94cm wide, permanently held open door to access reception, to the right of the main entrance.

First Aid Room Office

  • There is a First Aid room in the front office and the room has a fixed bed.
  • There is a mobile electric hoist, which can be taken to other parts of the Zoo if required.

Inside Access (Main Building)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the main building.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • The main building consists of the ticket counter, accessible and standard toilets, a cafe (see eating and drinking section), education rooms, the gift shop and a children's play area.

Counter (Ticket Desk)

  • The counter is 22m (24yd 2in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 100cm (3ft 3in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • There is a credit / debit card reader on the counter.
    • The credit / debit card reader is not fixed in place.

Eating and Drinking (Cafe - Main Building)

  • The following information is for the café.
  • The café is located to the rear of the main building, on the left hand side.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 14m (15yd 11in) from the main entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold drinks and snacks.

Outside Access (Lake View Cafe Entrance)

  • This information is for the entrance located at the front of Lake View Cafe.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 128cm (4ft 2in).
  • Comments View
    • There is also a single entrance door to the rear of the café near the toilets.
    • The door is 95cm wide and permanently held open.

Level Change (Lake View Café Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Outside Access (Lake View Café Side Entrance)

  • Entrance View
    • This information is for the entrance located the left hand side of the cafe.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
  • Step(s) View
    • The step(s) is/are located in the door entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 6cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Outside Access (Play Barn)

  • Entrance View
    • This information is for the entrance located at the front of the building to the left of the main entrance.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the Play Barn entrance.
    • The gradient of the ramp/slope is steep.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • Beyond the counter there is a wooden low-level door which is released by the counter staff and this door is 102cm wide.
    • There is a push-pad to exit the building which is 87cm high.

Counter (Play Barn)

  • The counter is 4m (4yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 105cm (3ft 5in).
  • There is not a lowered section.
  • There is not a hearing assistance system.

Inside Access (Play Barn)

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played All the time.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • There are separate seating areas, with armchairs and coffee tables.

Eating and Drinking (Play Barn)

  • The following information is for the café.
  • The café is located right from the Play Barn entrance.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the Play Barn entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The counter is 116cm high and the coffee tables are 51cm high.
    • There is a seating area which has armchairs and coffee tables.

Accessible Toilet(s) (Play Barn - Right Hand Transfer)

  • There is an/are accessible toilet facilities in this area.
  • Location and Access View
    • This accessible toilet is located left from the Play Barn entrance.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Play Barn entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens by sliding.
    • The door may be difficult to open for some.
    • The door is locked by a hook.
    • The width of the accessible toilet door is 79cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 145cm x 224cm (4ft 9in x 7ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a general waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is not an emergency alarm.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 118cm (3ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) to the left of the toilet and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) to the right of the toilet and wall.
    • There is a low colour contrast between the wash basin wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the toilet seat and pan.
    • There is a medium colour contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 98cm (3ft 3in).

Standard Toilet(s) (Play Barn)

  • There is/are 1 male toilet(s) located left from the Play Barn entrance.
  • There is/are 1 female toilet(s) located left from the Play Barn entrance.
  • The type of signage on or near the standard toilet door(s) is pictorial.
  • The wash basin tap types in standard toilets are push.
  • The lighting levels are good in the male and female standard toilets.

Eating and Drinking (Lake View Café)

  • The following information is for the café.
  • The café is located in the main Zoo, towards the centre of the Zoo next to The Display Arena.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the café entrance.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Main Zoo

  • The main zoo is accessed by various paths.
  • The main paths are all 150cm wide, or wider.
  • The majority of paths have a tarmac surface.
  • In some places the paths have a surface of wooden deck.
  • The majority of viewing areas offer low windows or fences.
  • In some places the paths have a surface of gravel.
  • There are easy and moderate ramps/slopes throughout the zoo.
  • Some of the ramps/slopes leading to viewing areas are steep.
  • There is bench seating throughout the zoo.
  • There is a miniature train that circles the zoo.

Animal Houses

  • There are multiple animal houses throughout the zoo.
  • Some of the animal houses have doors, others do not.
  • Some have double manual doors.
  • Some have single manual doors.
  • There are some easy/moderate ramps/slopes within some of the animal houses.
  • There is bench seating within most of the animal houses.

Level Change (Animal Houses)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to raised viewing areas.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to the penguin viewing area, adjacent to the ramp.
  • There is/are 14 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There are long slopes to the upper levels of the elephant base camp, giraffe heights, orangutan outlook and wolf ridge areas.
    • There is a steep slope on the final part to the orangutan outlook upper level.
    • Each of these areas also has viewing areas at ground level.
    • There are gates to enter and exit wallaby walkabout and the lemur areas where animals roam free around the paths with easy slopes throughout.

Eating and Drinking - Main Zoo

  • There are several eating and drinking areas throughout the zoo.
  • The opening times vary throughout the year.
  • The counters are high (110cm or higher).
  • The seating is not fixed in most of the dining areas.
  • The chairs do not have armrests.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.

Display Seating Areas

  • There are several display seating areas throughout the zoo.
  • There are spaces available for wheelchair users in the front rows.
  • A companion can sit beside or behind you.
  • There is fixed bench seating in all rows.
  • There is level access to the front row of seating.
  • There are shallow steps leading to rear rows.
  • There are easy slopes to some designated seating areas throughout the zoo.

Accessible Toilet (Main Building - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 172cm x 346cm (5ft 8in x 11ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 111cm (3ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 157cm (5ft 2in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet cubicle.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Accessible Toilet (Lake View Café - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the Lake View Cafe entrance.
    • This accessible toilet is located to the left rear of Lake View Cafe.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 81cm (2ft 8in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 200cm x 195cm (6ft 7in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet cubicle.
    • The height of the baby change table once extended is 96cm (3ft 2in).

Accessible Toilet (Darwin Centre - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located in the toilet block adjacent to the Darwin Centre.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 164cm x 230cm (5ft 5in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 108cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 89cm (2ft 11in).
  • Comments View
    • There is a slight permanent ramp leading to the toilet entrance.

Accessible Toilet(s) (Gorilla and Orangutan Area - Left Hand Transfer)

  • Location and Access View
    • This accessible toilet is located In the toilet block within near the Gorilla/Orangutan area.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • The toilet is located within the male toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 91cm.
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 149cm x 197cm (4ft 11in x 6ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is not a lateral transfer space.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail.
    • There is not an emergency alarm.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 164cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 95cm (3ft 1in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the wash basin wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the toilet seat and pan.
    • There is a medium colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Opposite Transfer Toilet(s) View
    • There is an opposite transfer toilet in this location.
  • Comments View
    • There is left hand transfer toilet in the female toilets in the same block which has good contrast rails and wall mounted rails.

Level Change (Darwin Centre Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the male toilet entrance.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the main building on the left hand side.
    • The female toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the main building on the left hand side.
    • The male toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
  • Comments View
    • There are standard toilets avaliable throughout the zoo.
    • Some of the toilets have larger ambulant cubicles.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Comments View
    • Assistance dogs are not allowed in the park, but can remain with office staff at the entrance during a visit if requested.
    • There are manual wheelchairs available to borrow for a refundable £10 deposit.

Parent and Baby Room - Gorilla and Orangutan Area

  • There is a parent and baby room located within the toilet block, in the Gorilla/Orangutan Area.
  • The door to the parent and baby room is single.
  • The door opens towards you (pull).
  • The door is heavy.
  • The width of the door opening is 79cm.
  • The door is locked by a lever/twist lock.
  • There is a baby change unit within the parent and baby change room.
  • The height of the baby change unit is 100cm.
  • There is a counter in the parent and baby room.
  • The height of the counter is 96cm.
  • There is a sink.
  • The sink has individual push button taps.
  • The height of the sink is 84cm.
  • There is a towel dispenser.
  • The height of the towel dispenser is 134cm.
  • There is a hand drier.
  • The height of the hand drier is 102cm.
  • There is a nappy disposal bin in the parent and baby room.