You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a multi-floor exhibition space set in a historic weaving mill and a café.
• Services / facilities within the grounds include gardens with feature mill pond and mill race.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Whitchurch.

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• Comments View
  • Whitchurch Silk Mill and Silk Mill bus stops are served by Stagecoach routes 59 and 86.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the shop/café.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 598cm (7ft 10in x 19ft 7in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the shop/café entrance.
  • The furthest Blue Badge bay is 7m (7yd 1ft) from the shop/café entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The car park surface is compacted sand/gravel and the painted lines have faded.

You are on Outside Access (Shop/Riverside Café - Front Entrance). Skip to the next section.

Outside Access (Shop/Riverside Café - Front Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Shop/Riverside Café - Rear Entrance). Skip to the next section.

Outside Access (Shop/Riverside Café - Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Shop). Skip to the next section.

Reception (Shop)

• The desk/counter is 2m (2yd 7in) from the front shop & café entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Eating and Drinking (Riverside Café). Skip to the next section.

Eating and Drinking (Riverside Café)

• The following information is for the café.
• The café is located to the right of the main shop.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 7m (7yd 1ft) from the front shop and café entrance.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are not available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are also outdoor tables and chairs.

You are on Counter (Riverside Café). Skip to the next section.

Counter (Riverside Café)

• The counter is 7m (7yd 1ft) from the front entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 86cm (2ft 10in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Outside Access (Access to The Mill and Gardens Entrance). Skip to the next section.

Outside Access (Access to The Mill and Gardens Entrance)

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• Entrance View
  • This information is for the entrance located in the café/shop.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a slope with a very easy incline before this entrance.

You are on Gardens. Skip to the next section.

Gardens

• There are compacted gravel paths throughout the gardens area. There are some slopes on a very easy incline.
  There is seating to the rear of the mill building on "Frog Island". There are chairs with armrests, bench seating and tables with undersides 61cm-64cm above the ground.
  There is ample space for a wheelchair user to manoeuvre.

You are on Outside Access (Mill Entrance). Skip to the next section.

Outside Access (Mill Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 75cm.

You are on Outside Access (Accessible Exit from The Mill). Skip to the next section.

Outside Access (Accessible Exit from The Mill)

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• Entrance View
  • This information is for the entrance located at the front of the mill.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are easy to open.
  • The door(s) is/are single width.
  • The width of the door opening is 101cm.
• Step(s) View
  • The step(s) is/are located at the threshold of the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Exit to Frog Island from The Mill). Skip to the next section.

Outside Access (Exit to Frog Island from The Mill)

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• Entrance View
  • This information is for the entrance located to the rear of the mill.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 62cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 91cm.
• Step(s) View
  • The step(s) is/are located in front the 1st door and beyond the 2nd door.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

You are on Inside Access (The Mill). Skip to the next section.

Inside Access (The Mill)

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • There is a video about the history of the mill at the end of the tour.
  • The video is fitted with a hearing loop and subtitles.

You are on Level Change (First Floor The Mill). Skip to the next section.

Level Change (First Floor The Mill)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the first floor.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

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• Comments View
  • These steps access one of the exhibition rooms.

You are on Lift (Platform The Mill). Skip to the next section.

Lift (Platform The Mill)

• There is a lift for public use.
• The lift is located to the right from the mill entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 7m (7yd 1ft) from the mill entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 91cm (2ft 12in).
• The dimensions of the lift are 142cm x 108cm (4ft 8in x 3ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The door opens automatically towards you.
  • The height of the button is 91cm.

You are on Other Floors (The Mill). Skip to the next section.

Other Floors (The Mill)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15 steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is not a landing.
  • The lighting levels are moderate to good.
• Comments View
  • There is another set of stairs at the rear of the mill with medium height steps and handrails on both sides (photographs 4, 5, 6 and 7).

You are on Accessible Toilet (Ground Floor Shop Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor Shop Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 9m (9yd 2ft) from the front shop and café entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 99cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 236cm (4ft 11in x 7ft 9in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 79cm (2ft 7in).

You are on Accessible Toilet (First Floor The Mill Left Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor The Mill Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 22m (24yd 2in) from the lift.
  • This accessible toilet is located on the right hand side of the first floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ground Floor Shop). Skip to the next section.

Standard Toilet(s) (Ground Floor Shop)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located at the front of the shop.
  • The shared toilet(s) is/are approximately 6m (6yd 1ft) from the front shop & café entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are moderate to good.

You are on Standard Toilet(s) (First Floor The Mill). Skip to the next section.

Standard Toilet(s) (First Floor The Mill)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the first floor.
  • The shared toilet(s) is/are approximately 22m (24yd 2in) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located to the rear of the venue.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.