Access Guide
Getting to the Utilita Arena Birmingham
Outer Walkway(s) (Arena Ground Floor and Level 1)
- The outer concourse is split over two levels; Arena Floor (ground floor) and Level 1.
The surface of the outer concourse(s) varies between block paving and tiles.
The outer concourse surface(s) are uneven.
Bollards are located on the arena floor (ground floor) outer concourse. - There is an slight ramp leading from King Edwards Road to the ground floor outer concourse.
There is/are 15+ medium height step(s) with handrails on both sides between the arena floor (ground floor) outer concourse and level 1 outer concourse.
There is step free access to both outer concourse levels via the South and West car parks.
There is an/are very slight/slight slope(s)/ramp(s) on both outer concourse levels leading to the arena entrances. - Clear directional signage is provided.
- There is an arena plan/map on the walkway(s).
- There is a steward/member of staff available for assistance on event days.
- For more information on Arena Floor and B(Eat) Concourse please click here - (new tab).
- For more information on Level 1 Concourse and Arena please click here - (new tab).
- For more information on Box Office and Customer Services please click here - (new tab).
- For more information on Hospitality Entrances A and B please click here - (new tab).
- For more information on Quartz Restaurant Hospitality please click here - (new tab).
- For more information on Vista Rooms Hospitality please click here - (new tab).
- For more information on Foundry Restaurant Hospitality please click here - (new tab).
- For more information on ShowDeck Hospitality please click here - (new tab).
- For more information on ShowCubes Hospitality please click here - (new tab).
- For more information on ShowLounge Hospitality please click here - (new tab).
Outside Access (Box Office)
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Entrance
View
- This information is for the entrance located along the ground floor outer walkways.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Box Office'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 200cm.
Counter (Box Office)
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Counter
View
- The counter is located ahead as you enter.
- The counter is approximately 3m (3yd 10in) from the box office entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 74cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- The type of flooring in this area is carpet.
Entrance (Level 1 Concourse - Customer Services)
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Entrance
View
- This information is for the entrance located on the level 1 concourse, opposite block 5.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 168cm.
Counter (Customer Service Desk)
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Counter
View
- The counter is located ahead as you enter.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The type of flooring in this area is carpet.
Accessible Toilet
- The nearest accessible toilet to Box Office is located on the main arena ground floor concourse.
- The nearest accessible toilet to Customer Services is located on the level 1 concourse.
Standard Toilet
- The nearest standard toilets to Box Office are located on the main arena ground floor concourse.
- The nearest standard toilets to Customer Services are located on the level 1 concourse outside Block 4.