You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a reception desk, management suite, cinema and pedestrianised shopping area.
• Services / facilities within the grounds include a car park, McDonald's and Tesco.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 18:00.
• Tuesday 10:00 - 18:00.
• Wednesday 10:00 - 18:00.
• Thursday 10:00 - 21:00.
• Friday 10:00 - 21:00.
• Saturday 09:00 - 18:00.
• Sunday 13:00 - 18:00.

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• Comments View
  • Some stores and restaurants may be open before or after the centre opening times.
  • Please contact individual businesses for details.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Scarva.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 590cm (11ft 10in x 19ft 4in).
  • The nearest Blue Badge bay is 26m (28yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 78m (85yd 11in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the left of the centre, near the reception.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance - Costa Coffee). Skip to the next section.

Outside Access (Main Entrance - Costa Coffee)

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• Entrance View
  • This information is for the entrance located at the centre of the shopping centre.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the pathway from the car park to the shopping centre.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • There are bollards on the approach to this entrance area, with a minimum width of 115cm between them.

You are on Outside Access (Right Entrance - Cinema). Skip to the next section.

Outside Access (Right Entrance - Cinema)

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• Entrance View
  • This information is for the entrance located at the right of the shopping centre, near the cinema.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading from the car park to the shopping centre.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • There are bollards on the approach to this entrance area, with a minimum width of 126cm between them.

You are on Outside Access (Left Entrance). Skip to the next section.

Outside Access (Left Entrance)

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• Entrance View
  • This information is for the entrance located at the left of the centre, near reception.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • The width of the entrance is approximately 500cm.
  • There are 186cm wide access points on both sides of this entrance.

You are on Outside Access (Left Entrance - Guest Services). Skip to the next section.

Outside Access (Left Entrance - Guest Services)

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• Entrance View
  • This information is for the entrance located at the left of the shopping centre, near guest services.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.

You are on Outside Access (Guest Services). Skip to the next section.

Outside Access (Guest Services)

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• Entrance View
  • This information is for the entrance located at the front of the centre, near the left entrance.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 95cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Guest Services). Skip to the next section.

Reception (Guest Services)

• The desk/counter is 4m (4yd 1ft) from the Guest Services entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • Mobility scooters and wheelchairs are available to borrow via reception.
  • The Guest Service Reception is located to the far left of the shopping mall, opposite the Marks & Spencer car park.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.

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• Comments View
  • Lighting conditions depend on the time of day as some of the centre is covered with a transparent roof and some of the centre is outdoors.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located throughout the walkways in the shopping centre.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (Management Suite Facilites). Skip to the next section.

Outside Access (Management Suite Facilites)

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• Entrance View
  • This information is for the entrance located to the rear of the centre.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 95cm (3ft 1in).
  • There is an intercom.
  • The height of the intercom is 95cm (3ft 1in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading up to the entrance from the shopping centre.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Other Floors (Management Suite Entrance). Skip to the next section.

Other Floors (Management Suite Entrance)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Management Suite Entrance). Skip to the next section.

Lift (Management Suite Entrance)

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 4m (4yd 1ft) from the management suite entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 98cm x 131cm (3ft 3in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Inside Access (Management Suite). Skip to the next section.

Inside Access (Management Suite)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • The management suite is on the first floor to the right as you exit the lift. There is a seating area and accessible toilet available.
  • Services such as lost property would generally be dealt with here.

You are on Accessible Toilet (Management Suite). Skip to the next section.

Accessible Toilet (Management Suite)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
  • This accessible toilet is located to the right as you exit the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 96cm (3ft 2in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 166cm x 200cm (5ft 5in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Changing Places (Rear Left Shopping Area). Skip to the next section.

Changing Places (Rear Left Shopping Area)

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• Location and Access View
  • The facility is located to the rear left of the shopping area.
  • The facility is approximately 122m (133yd 1ft) from the Guest Services Reception.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall .
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The door has a horizontal grab rail.
  • The width of the door is 95cm (3ft 1in).
  • The dimensions of the facility are 330cm x 315cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
  • The transfer space on the left as you face the toilet is 180cm (5ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 80cm.
  • The toilet has a cistern.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 100cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 80cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 80cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 80cm.
  • There is not a mirror.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a coat hook.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
• Comments View
  • Access to the facility is via an intercom and key code (photograph 1).

You are on Accessible Toilet (Rear Right Shopping Area). Skip to the next section.

Accessible Toilet (Rear Right Shopping Area)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 122m (133yd 1ft) from the right entrance.
  • This accessible toilet is located to the rear right of the shopping area.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 183cm x 229cm (6ft x 7ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 113cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm did not sound when tested.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Accessible Toilet (Rear Left Shopping Area). Skip to the next section.

Accessible Toilet (Rear Left Shopping Area)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 139m (152yd) from the left entrance.
  • This accessible toilet is located to the rear left of the shopping area.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 156cm x 244cm (5ft 1in x 8ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 138cm (4ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Accessible Toilet (Male Standard Toilets). Skip to the next section.

Accessible Toilet (Male Standard Toilets)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 129m (141yd 3in) from the left entrance.
  • This accessible toilet is located in the standard toilets to the rear of the shopping area.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • A similar female facility is available in the female standard toilets.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 157cm x 204cm (5ft 2in x 6ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 88cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Comments View
  • There are similar accessible toilets in the standard toilets to the right of the centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear left of the centre.
  • The female and male toilets are approximately 127m (138yd 2ft) from the left entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.
• Comments View
  • There are similar toilets to the rear right of the centre.

You are on Level Change (Toilets). Skip to the next section.

Level Change (Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the facilities.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.

You are on Access Guides Available For (The Boulevard). Skip to the next section.

Access Guides Available For (The Boulevard)

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• Shopping View
  • Holland & Barrett - To view the access guide please click here (new tab).
  • Jack & Jones - To view the access guide please click here (new tab).
  • Nike Factory Store - To view the access guide please click here (new tab).
  • Peacocks - To view the access guide please click here (new tab).
  • Timberland - To view the access guide please click here (new tab).
  • Trespass - To view the access guide please click here (new tab).
• Eating and Drinking View
  • BB's - To view the access guide please click here (new tab).
  • Burger King - To view the access guide please click here (new tab).
  • Costa Coffee - To view the access guide please click here (new tab).
  • Linen Hill Kitchen Deli - To view the access guide please click here (new tab).
  • McDonald's - To view the access guide please click here (new tab).
  • Starbucks Coffee - To view the access guide please click here (new tab).
• Leisure and Entertainment View
  • Omniplex Cinema - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located behind the centre or via a member of staff.
• A member of staff trained in BSL skills is not normally on duty.