You are on Arena Information. Skip to the next section.

Arena Information

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• Arena Information View
  • Advanced bookings are available.
  • Assistance dogs are welcome at the M&S Bank Arena Liverpool.
    Facilities for assistance dogs are available on request.
  • The arena has designated seating areas available.
  • The designated seating areas are located on the Upper Concourse Level of the Arena.
  • Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
  • Concessions may be available from the event/performance organisers/promoters.
    One free ticket will be allocated for a companion/carer when a Nimbus Access Card can be provided.
    For more information regarding accessible ticketing please click here.
• Facilities for Hearing Impaired Patrons View
  • There are assistive listening devices available.
  • The assistive listening devices are obtained from Guest Relations.
  • Guest Relations is not staffed during an arena event, if an assistive listening device is required it can be obtained by speaking to a steward.
    There is an infra-red hearing assistance system located throughout the arena.
  • The assistive listening devices can be hired, free of charge.
  • Captioned performances may be available from the event/performance organisers/promoters.
  • Signed performances may be available from the event/performance organisers/promoters.
• Facilities for Visually Impaired Patrons View
  • Audio described performances may be available from the event/performance organisers/promoters.
• Getting Help and Assistance View
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages and audio.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooter.
  • To obtain mobility aids please contact Guest Relations.

You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 0344 8000 400.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • ACC Liverpool is located in Central Liverpool at the side of the River Mersey and is just to the south of the Albert Dock.
    The main A5036 runs north to south and Queens Wharf gives vehicular access to car parking and all venues.
  • There is a large multi-storey car park available which will be seen directly ahead after turning onto Queens Wharf from the A5036.
• By Bus View
  • There is not a bus stop within 150 metres of the venue.
  • The nearest bus stop is approximately 400 metres away on Kings Parade.
    Buses 4 and 4A stop here and provide direct services to and from Liverpool City Centre, Toxteth and Mossley Hill.
  • For more information on bus times and fares please click here (opens new tab).
• By Train View
  • The nearest Railway Station is James Street.
  • James Street Station is approximately 0.5 miles away on James Street.
    This is on the Wirral line of the Merseyrail network and provides direct services to and from Liverpool Lime Street, Liverpool Central, New Brighton, West Kirby, Ellesmere Port and Chester.
    Changing at Liverpool Lime Street allows access to mainline intercity and further local services.
  • For more information on James Street Station please click here (opens new tab).
• Comments View
  • There is a ferry service available across the Mersey between Liverpool and Birkenhead.
    
  • The pierhead is located 0.5 miles away opposite the iconic Liver Building.

You are on Public Parking. Skip to the next section.

Public Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Queens Wharf.
  • The name of the car park is King's Dock.
  • There is a/are Blue Badge parking bay(s) available within the car park.

You are on Outer Walkway(s). Skip to the next section.

Outer Walkway(s)

• The outer concourse is split over 2 levels; Upper Concourse - Arena (Level 2) and Lower Concourse - Floor (Level 0).
  The surface of the outer concourse(s) varies between concrete tiles and block paving.
  The outer concourse surface(s) are mostly even.
  There are bollards located at the base of the ramps/slopes leading up from Level 0 to Level 2 of the outer concourse.
  All steps around the arena concourse can be overcome by ramps/slopes.
• There are long slight slopes/ramps leading up from Level 0 to Level 2 from both Keel Wharf and Monarchs Quay (the Kings Dock Car Park).
  These slopes/ramps provide access to the City and Riverside Arena entrances on the Level 2 concourse.
  The Arena Floor entrances are both accessed via Level 0, however, there is stepped access only once inside the arena.
• Clear directional signage is provided.
• There is an arena plan/map on the walkway(s).
• There is a steward/member of staff available for assistance on event days.
• For more information on M&S Bank Arena Liverpool - Executive Boxes please click here - (new tab).
• For more information onhttps://www.accessable.co.uk/the-acc-liverpool-group/access-guides/m-s-bank-arena-liverpool-level-0-floor-concourse please click here - (new tab).
• For more information onhttps://www.accessable.co.uk/the-acc-liverpool-group/access-guides/m-s-bank-arena-liverpool-level-2-arena-concourse please click here - (new tab).
• For more information on M&S Bank Arena Liverpool - Sodexo Live Lounge please click here - (new tab).
• For more information on ACC Liverpool Convention Centre please click here - (new tab).

You are on Counter (Box Office). Skip to the next section.

Counter (Box Office)

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• Counter View
  • The counter is located on the Cityside of the ACC Convention Centre and M&S Bank Arena.
  • The counter is approximately 54m (59yd 2in) from the Upper Concourse, opposite the Cityside Arena entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The height of the counter is 80cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Background music is played throughout this area.
  • The type of flooring in this area is concrete tiles.

You are on Outside Access (Riverside). Skip to the next section.

Outside Access (Riverside)

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• Entrance View
  • This information is for the entrance located facing the River Mersey.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'M&S BANK ARENA Riverside Entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 124cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

You are on Outside Access (Cityside). Skip to the next section.

Outside Access (Cityside)

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• Entrance View
  • This information is for the entrance located facing the Leonardo Hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'M&S BANK ARENA Cityside Entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

You are on Internal Concourse (Level 2 - Arena Concourse). Skip to the next section.

Internal Concourse (Level 2 - Arena Concourse)

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• Concourse View
  • There are designated spaces for wheelchair users.
  • The designated seating areas are located on the level 2 concourse of the arena.
  • Clear directional signage is not provided for the designated spaces.
  • There is not designated seating for ambulant disabled people.
  • There is no specific seating area for ambulant supporters so please contact the venue for more info.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is vinyl/laminate.
  • There is some flooring in aisles with a shiny finish which could cause issues with glare or be perceived as slippery.
  • Clear directional signage is provided in the concourse area(s).
  • The colour contrast between the walls and floor in the concourse area(s) is varied.
  • Lighting levels in the concourse area(s) are varied.
  • There are food and drink counters situated along the concourse area(s).
  • There is not a seating area on the concourse.
• Concourse Facilities View
  • There is an/are accessible toilet(s) available within this concourse area.
  • Clear directional signage is provided for the accessible toilets.
  • There are standard toilets available within this concourse area.
  • There are not ambulant cubicles available in the standard toilets.
  • Clear directional signage is provided for the standard toilets.
  • Baby change facilities are available within this concourse area.
  • The baby change facilities are located in the female and male toilets.
• Access to Arena Seating View
  • There is step-free access from the concourse to the seating.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.

You are on Food and Drink. Skip to the next section.

Food and Drink

• The following information describes the food and drink counter located at varying locations along the Level 2 Concourse.
• The food and drink counters are not clearly signed.
• There is step-free access to the food and drink counters.
• The following food and drink counters are at a medium height (87cm - 110cm); All counters.
• There is a lowered section at the food and drink counters.
• The following food and drink counters have a lowered section at a low height (76cm - 86cm); All counters.
• There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counters.
• There is not a hearing assistance system at the food and drink counters.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There is a member of staff available to provide assistance with ordering food and drink.
• A member of staff cannot assist in taking food and drink to the designated seating area(s).
• The following food and drink counters are available in this area; Alcoholic and Soft Drinks Counters, Hot Food Counters and Chocolate, Sweets and Snacks Counters.

You are on Counter (Merchandise). Skip to the next section.

Counter (Merchandise)

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• Counter View
  • The counter is located on level 2, between the V8 and V9 Areas.
  • The counter is approximately 5m (5yd 1ft) from the Riverside entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

• The designated seating areas are located on level 2.
• This information is for the designated seating area located between blocks 7 and 9 of level 2.
• There is step-free access to the designated seating area.
• The designated seating area(s) is/are not clearly marked/signed.
• The view from the seating area is good.
• There is/are 10 designated space(s) for wheelchair users in the seating area.
• Companions sit next to you.
• There is sufficient space for an assistance dog to rest.
• There is a dedicated steward to provide assistance.
• There is an accessible toilet close to the seating area.
• There is designated seating available for all blocks on level 2 of the arena.

You are on Accessible Toilet(s) (Level 2 - Area V3 - Right Side - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Level 2 - Area V3 - Right Side - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 2 in the V3 signed area.
  • This accessible toilet is approximately 11m (12yd 1in) from the Cityside entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 93cm (3ft 1in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 104cm from floor level.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 108cm (3ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 82cm (2ft 8in).
  • The contrast between the hand dryer and the wall is low.

You are on Accessible Toilet(s) (Level 2 - Area V3 - Left Side - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Level 2 - Area V3 - Left Side - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 2 in the V3 signed area.
  • This accessible toilet is approximately 11m (12yd 1in) from the Cityside entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 93cm (3ft 1in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 108cm (3ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 82cm (2ft 8in).
  • The contrast between the hand dryer and the wall is low.

You are on Accessible Toilet(s) (Level 2 - Area V8 - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Level 2 - Area V8 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 2 in the V8 signed area.
  • This accessible toilet is approximately 34m (37yd 7in) from the Riverside entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 91cm (2ft 12in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 151cm x 215cm (4ft 11in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 85cm (2ft 9in).
  • The contrast between the hand dryer and the wall is low.

You are on Accessible Toilet(s) (Level 2 - Area V11 - Smaller Facility - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Level 2 - Area V11 - Smaller Facility - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 2 in the V11 signed area.
  • This accessible toilet is approximately 11m (12yd 1in) from the Riverside entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 151cm x 230cm (4ft 11in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 108cm (3ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
  • The contrast between the hand dryer and the wall is low.

You are on Accessible Toilet(s) (Level 2 - Area V11 - Larger Facility - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Level 2 - Area V11 - Larger Facility - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 2 in the V11 signed area.
  • This accessible toilet is approximately 12m (13yd 4in) from the Riverside entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 242cm x 230cm (7ft 11in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 60cm from floor level.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 173cm (5ft 8in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 109cm (3ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
  • The contrast between the hand dryer and the wall is low.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• M&S Bank Arena Liverpool - Level 0 - Floor Concourse link (new tab) - click here
• ACC Liverpool Convention Centre link (new tab) - click here
• Pullman Liverpool link (new tab) - click here