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ACC Liverpool Convention Centre

Kings Dock, Liverpool Waterfront, Merseyside, L3 4FP

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Access Guide

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Conference Facilities Summary

  • Conference Facilities Information View
    • The conference facilities are located on the upper level.
    • Facilities include; conference halls, conference rooms, meeting rooms, accessible toilets and standard toilets.
    • A portable hearing assistance system is available on request.
    • The hearing assistance system was not tested at the time of the survey.
    • Portable infrared hearing assistance headsets are available from Guest Relations.
      Staff are not trained to use the hearing assistance system(s).
  • Comments View
    • In total there are 22 meeting/conference rooms and 3 conference halls, all of which can be configured in a number of different layouts to suit each event.

Getting Here

  • By Road View
    • ACC Liverpool is located in Central Liverpool at the side of the River Mersey and is just to the south of the Albert Dock.
      The main A5036 runs north to south and Queens Wharf gives vehicular access to car parking and all venues.
    • There is a large multi-storey car park available which will be seen directly ahead after turning onto Queens Wharf from the A5036.
  • By Bus View
  • By Train View
    • The nearest Railway Station is James Street.
    • James Street Station is approximately 0.5 miles away on James Street.
      This is on the Wirral line of the Merseyrail network and provides direct services to and from Liverpool Lime Street, Liverpool Central, New Brighton, West Kirby, Ellesmere Port and Chester.
      Changing at Liverpool Lime Street allows access to mainline intercity and further local services.
    • For more information on James Street Station please click here (opens new tab).
  • Comments View
    • There is a ferry service available across the Mersey between Liverpool and Birkenhead.
    • The pierhead is located 0.5 miles away opposite the iconic Liver Building.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include: different languages, large print on request, Makaton on request and Braille on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters.
  • To obtain mobility aids please contact Guest Relations in the Convention Centre and Exhibition Centre.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The place of safety allocated differs depending on events being held. Please contact ACC Liverpool for more information.
  • Both ACC Liverpool and Exhibition Centre Liverpool have an infra-red assisted listening service available.
    The system is only available in specific seating areas of each venue.
    A personal neck loop can be collected from a member of ACC staff or at the Guest Relations. Please contact ACC Liverpool for more information.
  • Facilities for assistance dogs are available on request.
  • For overall accessibility requirements in relation to the Exhibition Centre, please contact Guest Relations on arrival.
    For any specific requirements that you would like to discuss prior to your visit, please contact ACC Liverpool via the following number: 0151 239 6002.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Queens Wharf.
    • The name of the car park is King's Dock.
    • There is a/are Blue Badge parking bay(s) available within the car park.

Outside Access (Cityside)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'acc Liverpool'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 179cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 183cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • Availability of a member of staff at the entrance depends on the event taking place.

Outside Access (Upper Riverside)

  • Entrance View
    • This information is for the entrance located at the rear of the building facing the River Mersey.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'acc Liverpool'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 188cm.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Step(s) View
    • The step(s) is/are located on the approach to the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 28cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Outside Access (Lower Riverside)

  • Entrance View
    • This information is for the entrance located on level 0 at the rear of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Lower Riverside Entrance'.
    • There is step-free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Step(s) View
    • The step(s) is/are located immediately after the entrance.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).

Lift (Platform - Lower Riverside Entrance)

  • There is a lift for public use.
  • The lift is located to the left after entering.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the Lower Riverside entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 103cm x 151cm (3ft 5in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench seating at regular intervals.
    • The lighting levels are varied.
    • There is an events area located on the lower and upper levels.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The place of safety is varies depending on the event taking place.
  • Audio View
    • Music is played in public areas dependent on event taking place.
    • There is not a hearing assistance system in the public areas of the building.

Reception (Guest Relations)

  • Reception View
    • The reception point is located on the left as you enter.
    • The reception point is approximately 18m (19yd 2ft) from the Cityside entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The counter is generally staffed. However, for an arena event and those accessing Executive Boxes, Guest Relations would not be staffed. It is recommended to speak to a steward for accessible assistance/equipment.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are booths and stools available.
    • There is not sufficient space for a wheelchair user to use the seating area.

Counter (Cloakroom)

  • Counter View
    • The counter is located on the left of the Galleria level.
    • The counter is approximately 46m (50yd 11in) from the Cityside entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is 79cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Eating and Drinking (1207 Coffee)

  • Location and Access View
    • The following information is for the café/bar.
    • The café/bar is located on the Galleria level, to the left after entering.
    • There is step-free access to the café/bar.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is cold snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does not play background music.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 85cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.

Event Room(s) / Space(s) (Hall 2)

  • Access to the Room View
    • The space surveyed was Hall 2.
    • Hall 2 is located on the lower level.
    • There is wayfinding signage for the space.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step-free access.
    • There are no doors at this entrance.
  • Room Details View
    • The layout of the hall varies depending on the function or event taking place.
      The type of flooring in the hall varies depending on the function or event taking place.
      The lighting levels in the hall varies depending on the function or event taking place.

Lift (Near the Cityside Entrance)

  • There is a lift for public use.
  • The lift is located on the left as you enter from the Cityside entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 26m (28yd 1ft) from the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 116cm (3ft 10in).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Lift (Near the Galleria Cloakroom)

  • There is a lift for public use.
  • The lift is located on the left near the cloakroom at the far end of the Galleria level.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 59m (64yd 1ft) from the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 116cm (3ft 10in).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Lift (Arena Club Riverside - Lift 1)

  • There is a lift for public use.
  • The lift is located through the double doors to the left of the platform lift.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 18m (19yd 2ft) from the Lower Riverside entrance platform lift.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3.
  • There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 128cm x 156cm (4ft 2in x 5ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lighting levels in the lift are low to moderate.

Lift (Arena Club Riverside - Lift 2)

  • There is a lift for public use.
  • The lift is located at the far end of the Galleria, through the doors on the right.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 90m (98yd 1ft) from the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 191cm x 159cm (6ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Lift (Upper Hall 1 to Lower Hall 1 - Right Hand Corridor)

  • There is a lift for public use.
  • The lift is located on the right as you approach the end of the corridor.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 104m (113yd 2ft) from the lift near the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4.
  • There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 128cm x 249cm (4ft 2in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Lift (Upper Hall 1 to Lower Hall 1 - Left Hand Corridor)

  • There is a lift for public use.
  • The lift is located on the right as you approach the end of the corridor.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 96m (104yd 2ft) from the lift near the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4.
  • There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 128cm x 249cm (4ft 2in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Lift (Arena Club Cityside - Lift 3)

  • There is a lift for public use.
  • The lift is located through the doors on the right after entering.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the second floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 127cm (4ft 2in).
  • The dimensions of the lift are 156cm x 195cm (5ft 1in x 6ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Lift (Arena Club Cityside - Lift 4)

  • There is a lift for public use.
  • The lift is located through the doors on the right after entering.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 18m (19yd 2ft) from the Cityside entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 126cm (4ft 2in).
  • The dimensions of the lift are 191cm x 159cm (6ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Other Floors (Lower Riverside Entrance to Galleria)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located between the Lower Riverside entrance and the Galleria.
    • The stairs are approximately 8m from the Lower Riverside entrance platform lift.
    • The floors which are accessible by stairs are 0, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are varied.

Other Floors (Escalator - Galleria to Upper Level)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter through the Cityside entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Galleria, Upper Level.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are varied.

Other Floors (Escalator - Lower Level to Galleria)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located at the rear of the Galleria level.
    • Signs indicating the location of the escalators are not available from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Lower Level, Galleria.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are varied.

Other Floors (Rear of Galleria)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are not located on the shop floor/in a public area.
    • The stairs are located at the rear end of the Galleria past the Arena Club entrance.
    • The stairs are approximately 97m from the Cityside entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are a mixture of door types to enter and exit the stairwell on all levels.
    • The floors which are accessible by stairs are 0, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are varied.

Other Floors (Upper Hall 1 to lower Hall 1 - Right Corridor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the upper level, at the end of the right hand curved corridor.
    • The stairs are approximately 90m from the lift near the Cityside entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are Upper Level, Lower Hall 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.

Other Floors (Upper Hall 1 to lower Hall 1 - Left Corridor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the upper level at the end of the left hand curved corridor.
    • The stairs are approximately 90m from the lift near the Cityside entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are Upper Level, Lower Hall 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.

Eating and Drinking (Upper Level Breakout Area)

  • Location and Access View
    • The following information is for the self-service area.
    • The self-service area is located on the upper level.
    • There is step-free access to the self-service area.
  • Service and Menus View
    • There is a self service counter.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Self-Service Counter(s) View
    • The height of the service counter ranges in height between 91cm and 122cm.
      The self-service area is not always available and is dependent on the event taking place.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The surface height of the lowest table is 44cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are coffee tables and bench seats.
    • The type of flooring in this area is carpet.
    • The lighting levels are varied.

Auditorium (Hall 1)

  • Access to Seating View
    • The auditorium is clearly signed.
    • This information is for the entrance located on the lower auditorium level, near the internal Exhibition Hall entrance.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 182cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • The entrance door(s) is/are permanently held open before and after events.
    • There is a member of staff available for assistance at this entrance before and after events.
    • This entrance gives access to Row H.
  • Auditorium Information View
    • The type of flooring is carpet.
    • There are flip-down seats with armrests on both sides.
    • The width of the rows of seating is 50cm.
    • The lighting levels before and after events are moderate to good.
    • The nearest accessible toilet is located near the upper and lower floor entrances.
    • There is step free access to a row of seating.
    • The row(s) with step free access is/are H.
    • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are varied.
  • Designated Seating Area(s) View
    • The designated seating area(s) is/are located in Row H. Seats can be removed in advance to provide wheelchair spaces.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • Wheelchairs may be left with the patron.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to the patron.
    • There is not sufficient space for an assistance dog to rest next to you.
  • Comments View
    • Including the entrance surveyed there are 4 identical entrances into Hall 1.
    • The lower entrances give access to Row H, and the upper entrances give access to Row AA.

Room(s) (11 B/C)

  • Access View
    • The room surveyed was Room 11 B/C.
    • Room 11 B/C is located in the left hand corridor of the upper level.
    • There is wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is low.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) towards you (pull).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are double.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door has a closer and maybe difficult for some to open.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is a hearing assistance system for the room(s) available on request.
    • There is not a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is not available.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is carpet.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is low.
    • The lighting levels are adjustable.
  • Comments View
    • There are 2 sets of identical doors to enter the room.

Room(s) (12)

  • Access View
    • The room surveyed was Room 12.
    • Room 12 is located in the left-hand corridor of the upper level.
    • There is wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) towards you (pull).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door has a closer and maybe difficult for some to open.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is a hearing assistance system for the room(s) available on request.
    • There is not a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is carpet.
    • Floor coverings in the room(s) are not even.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are adjustable.
    • One of the socket covers in the floor may be a trip hazard.

Accessible Toilet(s) (Lower Riverside Entrance - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the landing between the Lower Riverside entrance and the Galleria.
    • This accessible toilet is approximately 6m (6yd 1ft) from the Lower Riverside entrance platform lift.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 92cm (3ft).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 232cm x 251cm (7ft 7in x 8ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 161cm (5ft 3in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 106cm (3ft 6in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 104cm (3ft 5in).
    • The contrast between the hand dryer and the wall is medium.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.

Accessible Toilet(s) (Lower Riverside Entrance - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the landing between the Lower Riverside entrance and the Galleria.
    • This accessible toilet is approximately 6m (6yd 1ft) from the Lower Riverside entrance platform lift.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 191cm x 251cm (6ft 3in x 8ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 124cm (4ft 1in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 109cm (3ft 7in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
    • The contrast between the hand dryer and the wall is medium.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 92cm.

Accessible Toilet(s) (Lower Level - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the lower level near the internal entrance to the Arena.
    • This accessible toilet is approximately 17m (18yd 1ft) from the lift near the Galleria Cloakroom.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 158cm x 258cm (5ft 2in x 8ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
    • The contrast between the hand dryer and the wall is high.

Accessible Toilet(s) (Lower Level - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the lower ground floor near the internal entrance to the Arena.
    • This accessible toilet is approximately 10m (10yd 2ft) from the lift near the Galleria Cloakroom.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 159cm x 256cm (5ft 3in x 8ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
    • The contrast between the hand dryer and the wall is high.

Accessible Toilet(s) (Upper Level - Left Corridor - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the upper level, at the end of the left-hand curved corridor.
    • This accessible toilet is approximately 100m (109yd 1ft) from the lift near the Cityside entrance.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 168cm x 196cm (5ft 6in x 6ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 97cm (3ft 2in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 97cm (3ft 2in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
  • Comments View
    • The baby change table is moveable and at a height of 86cm.

Accessible Toilet(s) (Upper Level - Right Corridor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the upper level, at the end of the right hand curved corridor.
    • This accessible toilet is approximately 100m (109yd 1ft) from the lift near the Cityside entrance.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 92cm (3ft).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 94cm (3ft 1in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
  • Comments View
    • The baby change table is moveable and at a height of 86cm.

Accessible Toilet(s) (Lower Hall 1 Level - from the Right Corridor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the lower Hall 1 level, at the end of the right hand curved corridor.
    • This accessible toilet is approximately 20m (21yd 2ft) from the upper hall 1 to lower hall 1 right corridor lift.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 82cm (2ft 8in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 180cm x 266cm (5ft 11in x 8ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are varied.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 111cm (3ft 8in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 115cm (3ft 9in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • The contrast between the hand dryer and the wall is high.

Accessible Toilet(s) (Lower Hall 1 Level - from the Left Corridor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the lower Hall 1 level, at the end of the left hand curved corridor.
    • This accessible toilet is approximately 16m (17yd 1ft) from the upper hall 1 to lower hall 1 left corridor lift.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 366cm (4ft 11in x 12ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 109cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 94cm (3ft 1in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 96cm (3ft 2in).
    • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s) (Lower Riverside Entrance)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located on the landing between the Lower Riverside entrance and the Galleria.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the Lower Riverside entrance platform lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 97cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located on the landing between the Lower Riverside entrance and the Galleria.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the Lower Riverside entrance platform lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 97cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Standard Toilet(s) (Lower Level)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on the lower level near the escalator.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the lift near the Galleria Cloakroom.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are varied.
  • Toilet Facilities 2 View
    • The male toilet is located on the lower level near the escalator.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the lift near the Galleria Cloakroom.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Standard Toilet(s) (Upper Level - Left Corridor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on the upper level at the end of the left curved corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 95m from the lift near the Cityside entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The male toilet is located on the upper level at the end of the left curved corridor.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 100m from the lift near the Cityside entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

Standard Toilet(s) (Upper Level - Right Corridor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on the upper level at the end of the right curved corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 105m from the lift near the Cityside entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The male toilet is located on the upper level at the end of the right curved corridor.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 108m from the lift near the Cityside entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

Standard Toilet(s) (Lower Hall 1 Level - from the Right Corridor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located on the Lower Hall 1 level.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the upper hall 1 to lower hall 1 right corridor lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Comments View
    • At time of survey (August 2023), the female toilets were locked and could not be surveyed.